Welcome to Child and Adolescent Psychiatry Consulting (CAPC)/HORSES TREAT
You have already empowered yourself by making the decision to seek guidance and support as you deal with life’s challenges. Together, we can clarify your concerns, find solutions when possible, and find ways to cope and adapt to things we cannot change. Working with a physician in a private practice is an uncommon setting these days, and I hope this letter will help you know how to manage certain events when they occur.
To schedule, cancel, or verify appointments, you may
- phone the office at 715.652.6000
- use the patient portal at this website (which works best if you use mozilla firefox to browse the internet)
- email correspondence (but first, please print out, sign, and return, the consent to communicate by electronic mail)
- Please recall that cancellations less than 24 hrs, and no shows will result in the no-show charge.
Most refills can be filled without a written prescription.
- The easiest way to obtain non-controlled (non-stimulant) refills is to ask your pharmacist to send us a refill request when your bottle has no more refills left.
- You may request a refill by email at firstname.lastname@example.org (but please print out, sign, and return the consent to communicate by electronic mail)
- If you have access to a fax machine, you may send a notice to Dr. Jenna at her fax number 920-694-3271
- The telephone is the least efficient way to request a refill, 715.652.6000
For prescriptions that are controlled—stimulants—you must have a paper prescription and it cannot be phoned in. Thus, you must give Dr Jenna some lead time to fill your prescription.
So, when you receive a controlled substance (stimulant—vyvanse, adderall, concerta, focalin, Ritalin, etc.) one way to remember to give DrJenna time to fill it again is to remove 12 days of pills from the main bottle and place them in another safe location, and remember where you’ve put it. When your bottle is empty, contact Dr Jenna through the means above to request that another prescription be sent to you.
When you send a message requesting refills, the following information can expedite your request:
Patients name and date of birth
Medication name and dose
Pharmacy name, location, and phone number
Dr. Jenna travels to residential facilities for clinical management as well as to local, state, and national meetings.
- If you have a non-urgent message, it is fine to leave the message on her answering machine: 715/652/6000.
- you have a more pressing issue, emails (email@example.com) or fax messages (920-694-3271) are more efficient. (Please first print, sign and return the consent to communicate by electronic mail)
If there is a more urgent matter for which you need to reach Dr. Jenna immediately, please phone 920-379-7422. If she does not answer, please leave a clear and concise message. This is her voice pager.
As always, Medical Emergencies should be handled by contacting 911
Please note that these guidelines are not meant to feel like rigid instructions, rather a guide to help you get your needs met as quickly and efficiently as possible. Any feedback or suggestions about how you would prefer to see things done are welcome.